How to Set up Top-Notch Customer Service for Your Design Studio
Starting a top class design studio as a small business owner or freelance graphic designer will certainly have its challenges. You have to put together a world-class portfolio that will wow all of your potential customers. You have to find the ideal space for your freelance design business. And you have to figure out the easiest, most efficient way to provide top level customer service to ensure that your customers feel appreciated, respected, and cared for while their project is underway.
As a professional graphic designer, you’ll have to come up with the best ways to create a top-level portfolio and find the perfect customers for your business. But when it comes to customer service, we can help you put together a system for your freelancing business or small design studio that will figuratively knock your customers’ socks off!
It’s easier to develop world-class customer service than you think, as long as you know where to concentrate your focus. Acquiring the right tools and working on the most important processes should be your priority. We have developed a top-notch customer service system that you can effortlessly duplicate for your own design business.
4 Focal Points for Top Level Customer Service
To improve customer service across the board, we recommend initially focusing on email. Our favorite email related software includes:
- Boomerang – this scheduling app gives you the ability to write an email at your convenience. You can then schedule it to go out to your customer whenever you please.
- Streak – if you are an avid Gmail user – and you should be since they have the best email user interface right now – you can take advantage of Streak, which is used for Customer Relations Management a.k.a. CRM, right inside of Gmail.
Newsletters
Newsletters are also an important part of the customer service process. Our favorite newsletter software includes:
- GetResponse – this program has many wonderful bells and whistles that you can use for your customer email subscriber list.
- Survey Monkey – this program has built-in survey templates and question banks that make it easy to create customer service surveys for your clientele. Use surveys to discover where you excel with customer service and areas that need improving.
- Fiverr – this low-cost freelance market place is packed with excellent service providers that provide all types of services at a five dollar minimum.
Customer Service
Our favorite customer service specific applications include the following:
- Survey Monkey – this program has built-in survey templates and question banks that make it easy to create customer service surveys for your clientele. Use surveys to discover where you excel with customer service and areas that need improving.
Outsourcing
Outsourcing makes it easier than ever to take care of simple, repetitive tasks that you don’t normally have time for. Our favorite outsourcing destinations include:
- Fiverr – this low-cost freelance market place is packed with excellent service providers that provide all types of services at a five dollar minimum.
- Upwork - the biggest freelance marketplace with different pricing and varied workforce.
